Where the
Clients Are
By: C.J. Hayden, MCC
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A friend of
mine is an IT consultant. He's been an independent
contractor for the 20-plus years I have known him, and
gets all his consulting contracts through agencies. Even
when he works a year or two for the same client, the
agency takes 15-20% of what the client is paying for his
services. I once asked him why he didn't find his own
clients, and he said he didn't know where to look.
I was puzzled by this answer. After more than 20 years in
the business, you would think he knew who his clients
were. But then I listened more closely. He wasn't telling
me he didn't know WHO they were; he was saying he didn't
know WHERE they were.
Since then, I've noticed this query come up over and over.
Whenever an independent professional meets a successful
person in his or her field, the professional inevitably
asks, "Where do you find your clients?" It seems that
where the clients are is a bit of a mystery.
But in fact, clients are just people like you and me. They
do all the things that people normally do and can be found
wherever people are. Let's suppose for a moment that your
clients are professionals or managers who work for a
corporation. Where are they at any given moment?
1. Working alone at their desk
2. Attending a meeting
3. Talking to someone in the office
4. Talking to someone on the phone
5. Corresponding with someone by email (or postal mail)
6. On the commuter bus or train
7. At the gym
8. Eating a restaurant meal or getting coffee
9. Attending a business function
10. Taking a class
11. Participating in a sports or leisure activity
12. Going to church
13. Attending an entertainment or cultural event
14. At home with their family
15. At the home of a friend or relative
16. Driving somewhere
Look at how many possibilities this gives you to find
them! Your prospective clients spend a significant
percentage of their time either talking to other people or
gathering in public places. When they are not doing one of
those things, they are usually at their home or office --
also places they can be "found" with a little detective
work.
When you look at it this way, finding clients really boils
down to three possible activities:
1. Talking to people who can put you in touch with
clients.
2. Going to places where clients gather so you can meet
them in person.
3. Getting names, phone numbers, and email addresses of
clients you can call or write.
Start the process with a simple description of who your
ideal clients are. The more specific you can get, the
better. For example:
- HR Managers in growing midsize companies
- Marketing Directors for health care providers
- Small business owners in the Boston metro area
- Midlife professionals in career transition
Then use your description to ask everyone you know these
three questions:
- Do you know any _____ you can introduce me to?
- Do you know someone who knows lots of _____?
- Do you know any places where many _____ go?
For many independent professionals, just that one step
will provide you with enough names and places to keep you
busy for quite some time. Just keep talking to people and
going to places where clients gather. As long as you keep
asking the same three questions of every person you meet,
your prospect list will continue to grow.
To expand your list even further and faster, you can look
your clients up. Business clients are listed in hundreds
of directories, in print and on the web. Consult the
Yellow Pages, association membership lists, sites like
http://www.business.com, or your favorite search engine.
Individuals can be found in alumni directories, club
rosters, and online communities. Start with the groups you
already belong to. Although direct solicitation from these
sources is not advisable, they are excellent for finding
people to ask your three network-expanding questions.
You don't even have to do the list-building work yourself.
If you want to reach your clients by mail and phone, you
can purchase names of businesses or consumers from list
brokers like http://www.dunandbradstreet.com or http://www.namefinders.com.
Finding clients is really a bit of a paradox. They are
everywhere, but you have to look in order to see them.
Don't be so overwhelmed by the forest that you forget to
notice the trees.
C.J. Hayden is the author of Get Clients Now! Thousands of
business owners and salespeople have used her simple sales
and marketing system to double or triple their income. Get
a free copy of "Five Secrets to Finding All the Clients
You'll Ever Need" at
http://www.getclientsnow.com